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Feel free to contact us with any questions or concerns. You can email or call us directly. We appreciate your interest and look forward to hearing from you.
Returns & Refunds policy
The deadline for return and refund for an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. You can write us by e-mail at libertyytsm@gmail.com or by calling 240-302-0877
We will reimburse you within 7-10 business days of receiving the returned goods. We will use the same means of payment you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
For the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which, according to their nature, are not suitable to be returned, for example, goods that deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods, which are, according to their nature, inseparably mixed with other items after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Return Merchandise at 10019 Rolling River Run Laurel, MD 20723
We cannot be held responsible for goods damaged or lost in a return shipment. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of receipt of the return delivery.
Gifts:
If the goods were marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.